What the FAQ?

Created by Instagrammers, we work out of California or wherever else we find ourselves. Printstagram is still in its early phase, with updates and new products rolling out frequently. We are having fun while fulfilling your Instagram fantasies!

Shipping info

• We ship internationally! Shipping cost is calculated by weight and destination.
• Most of our orders ship via FedEx and require a signature upon arrival. These take 4-10 days to arrive anywhere in the world. You should ship to an address where someone will be available to sign for deliveries during normal business hours.
• Posters, Frames, Buttons, Magnets, Photostrips, T-shirts and Display items ship separately via FedEx Ground or USPS. These items take 10-14 business days in America and 2-4 weeks for International orders.
• We only ship to PO Boxes via regular post and thus these orders can take up to 5 weeks to arrive.
• We cannot change addresses or combine shipping costs once your orders have been placed, and arrival time is subject to weather delay and acts of tremendous misfortune.
• Here is more info on shipping.

Site Troubles

• If the site is not working for you, try using Firefox or Chrome on a non-mobile device. We have some issues with Internet Explorer. Also logout, clear your browsers cache, and then log back in.
• Our site times-out after 8 hours, so we recommend that you place your order quickly and do not keep orders in your cart for long periods of time.
• Still having trouble? Shoot us an e-mail and we'll help you out.

Payment

• We use Stripe as our payment system.
• We accept most credit or debit cards from both US and international banks.
• All our prices are in US Dollars. If you're ordering from abroad then your bank may charge a small conversion fee.

Product Questions

• All our small prints like our Square Prints are printed on 300gsm card stock with a matte finish and have a 3mm white border.
• Our 4x4 greeting cards come with 4x5 envelopes. These may require extra postage depending on your postal service.
• Mini stickers have rounded edges and are cropped at the corners when printing. Be wary, the very edges of your photos will not be on the sticker. Notice the rounded cut on the stickers.
• Miniprints measure 3 ½‎" x 2 ¼" with a printed image size of 1 ¾" x 1 ¾".

Gifts

• Our products make great gifts. We never include invoice information inside our shipments so you can send them direct to your recipient without fear.
• We do not have a gift-wrapping option.
• Gift cards? Yes! We sell digital gift cards here.

Printing for Friends

• Sorry to say that we can only print Instagram photos which you have full access to. If you want to print your friends' Instagram photos you will need to manually download them from a static Instagram viewer like Iconosquare and then upload them for printing on Print Studio. Some gifts are worth the effort. ;-)

Deleting your photos

• Please do not delete any of your Instagram photos within 48 hours of ordering. This will pull the tablecloth out from under your order and we cannot promise that the your printed dinner will still be there. You can print non-Instagram photos at Print Studio.

Cancelling

• In order to get you those prints you love as fast as possible, a majority of our system is completely automated and begins right when you submit your order. Because of this we can only accept cancellation requests within one hour of placing your order. Thank you for your understanding.

Print Quality

• Our prints have a smooth, matte finish. If you're used to glossy photo prints, matte prints may appear more faded, but overall have a nicer look and feel.
• Low light images, aka images you took at the bar, will likely print grainy and blurry. Remember, images always appear brighter on a screen, and the more filters you apply to a photo the less clearly it will print. Please keep this in mind when selecting your photos. We want your prints to look sexy and crisp!

Typos

• If you make any typos on your Contact Cards, Double-Sided Square Prints or Photobooks, we are not responsible for covering the cost of reprinting your order. That is, unless your typo is so hilariously unfortunate it makes at least three of us laugh. Then we might give you a minor discount. ;-)

Reimbursements

• If you're unhappy with your order and you've read the above, shoot us an email and we will make things right for you.

Contact

• More questions? Email us anytime at: hello@sps.io. We mostly work regular business hours and sometimes we check our email at the weekends too!
• We do not have a company phone number, we only have personal phone numbers. If you want those numbers, you must befriend us. :-)

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