What the FAQ?

Created by Instagramers, we work out of California or wherever else we find ourselves. Printstagram is still in its early phase, with updates and new products rolling out frequently, we are having fun while fulfilling your Instagram fantasies.

Shipping info

• Yes, we ship internationally!
• We ship post to Russia.
• Shipping cost is calculated by weight and destination.
• Most of our orders ship via FedEx and require a signature upon arrival.
• These take 4-10 days to arrive anywhere in the world.
• You will be sent a tracking number as soon as your order ships.
• You should ship to an address where someone will be available for a signature confirmation during normal business hours. (Monday-Friday, 9-5)
• Posters, Frames, Buttons, Photostrips and T-shirts ship separately and take a bit longer to arrive: 10-14 business days in America and 2-4 weeks for International orders.
• Domestic orders are shipped via Fedex, USPS Priority and USPS First Class.
• Note to those ordering to a PO Box. We only send to PO Boxes via regular post (not FedEX or DHL) and thus these orders will take up to 5 WEEKS to arrive.
• We cannot change addresses or combine shipping costs once your orders have been placed. Please choose wisely.
• Arrival time is subject to weather delay and acts of tremendous misfortune.

Site Troubles

If the site is not working for you, try using Safari, Firefox or Chrome on a non-mobile device. We have some issues with Internet Explorer. Also logout, clear your browsers cache, and then log back in.
Still having trouble? Please shoot us an e-mail and we'll help you out.

Cancelling
& Reimbursements

• In order to get you those prints you love as fast as possible, a majority of our system is completely automated and begins right when you submit your order. Because of this we can only accept cancellation requests within one hour of placing your order. Thank you for your understanding.
• If you are unhappy with the products you receive, shoot us an email and we'll make it right for you ;-)

Printing for Friends

Sorry to say, but you cannot print the photos of other users, nor can you combine orders from multiple accounts. It violates some privacy rules or something blah blah blah... You can however use Statigram to view your friends photos, save your friends photos, and upload your friends photos from any instagram account you have access to.

Product Questions

• Yes! You can choose the order of photos for books and posters.
• Our 4x4 greeting cards come with 4x5 envelopes. These may require extra postage depending on your postal service.
• Hashtag printing: Yes! But only photos in your own Instagram account.
• Mini stickers have rounded edges and are cropped at the corners when printing. Be wary, the very edges of your photos will not be on the sticker. Notice the rounded cut on the stickers.
• Miniprints measure 3 ½‎" x 2 ¼" with a printed image size of 1 ¾" x 1 ¾".
• Yes! We can print portrait and landscape posters.

CONTACT

More Questions? Email us anytime at hello@socialprintstudio.com. We'll get back to you as soon as we can, sometimes we leave our computers on the weekend though!
Phones? We tried that, things got ugly real quick ;-)

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