What the FAQ?

Shipping Info

• Yes, we ship internationally! All products except Posters ship anywhere in the world in 4-10 business days, usually on the faster end. Posters ship separately and take a bit longer to arrive ~10-14 business days in America and 2-4 weeks for International orders.
• Domestic shipping costs $7 and International shipping costs $12 (flat rate per order, save on shipping by placing multiple products in one order).
• You should ship to an address that you will be available at for a signature confirmation during normal business hours. (Monday-Friday, 9-5)
• Note to those ordering to a PO Box. We only send to PO Boxes via regular post (not FedEX or DHL) and thus these orders will take longer to arrive.
• Your tracking number will be automatically sent to the e-mail address you used to place your order when your order ships. .
• We cannot change addresses or combine shipping costs once your orders have been placed. Please choose wisely.
• Arrival time is subject to weather delay and acts of tremendous misfortune.

Site Troubles

• If the site is not working for you, try using Safari, Firefox or Chrome on a non-mobile device. We have some issues with Internet Explorer. Also logout, clear your browsers cache, and then log back in. Still having trouble? Please shoot us an e-mail and we'll help you out.

Canceling Orders/Reimbursement

• In order to get you those prints you love as fast as possible, a majority of our system is completely automated and begins right when you submit your order. Because of this we can only accept cancelation requests within one hour of placing your order. Thank you for your understanding.
• If you are unhappy with the products you receive, shoot us an email and we'll make it right for you ;)

Printing for Friends

• Sorry to say, but you cannot print the photos of other users or by hashtag, nor can you combine orders from multiple accounts. It violates some privacy rules or something blah blah blah... You can however use Statigram to view your friends photos, save your friends photos, and upload your friends photos from any instagram account you have access to ;)
• We don't currently have gift certificates, but we are working on it!

Product Questions

• We cannot set the order of photos for tinybooks, minibooks, or posters.
• The stickers are rounded at the edges and cropped at the corners when printing. Be wary, the very edges of your photos will not be on the sticker.
• The size of the miniprint card is 3 1/2" x 2 1/4" and the size of the image is 1 3/4" x 1 3/4".
• We can only print portrait posters right now. Maybe one day it will be a different picture.

Custom/bulk orders

• We can make customized products and we can offer bulk pricing discounts on large enough orders. We can't fulfill every single request but please email us with any questions or requests.

Other Info

• We can only print photos from instagram accounts... for now ;)
• Bloggers and press folk, we love working with you. Send us an e-mail

Contact

• Questions? E-mail us anytime at Hello@SocialPrintStudio.com. We'll get back to you as fast as we can, sometimes we leave our computers on the weekend though!
• Phones? We tried that, things got ugly real quick ;-)